At Smile Retreat Co., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website smileretreatco.com, in compliance with international data protection standards and the Brazilian General Data Protection Law (LGPD).

1. DATA WE COLLECT

We collect information that you voluntarily provide to us when you fill out forms or interact with our platform:

• Identity Data: Full name.
• Contact Data: E-mail address and phone number (WhatsApp).
• Technical Data: IP address, browser type, and navigation patterns (collected via cookies).
• Usage Data: Information about how you use our website, products, and services.

2. HOW WE COLLECT YOUR DATA

Your data is collected through:

• Contact Forms: Using plugins like Contact Form 7 or Forminator.
• Automated Technologies: Cookies, Facebook Pixel, and Google Tag (for analytics and marketing).

3. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Consent: When you check the box in our forms.
• Contract Execution: To process your inquiries and dental tourism quotes.
• Legitimate Interest: To improve our website’s experience and for marketing optimization (Remarketing).

4. COOKIES AND ADVERTISING PIXELS

We use Facebook Pixel and Google Ads Pixel to:

• Optimize Ads: Show our services to people who have shown interest in dental tourism.
• Personalize Experience: Deliver content that is relevant to your search.
• Analytics: Understand how visitors interact with our site to improve performance.

Duration: Cookies are generally stored for 30 days. You can manage your preferences or opt-out through our cookie banner or your browser settings.

5. DATA SHARING

We never sell your personal data. We share information only with essential service providers to maintain our operations:

• Hosting: Hostinger Cloud (Secure server environment).
• Marketing Tools: Facebook (Meta) and Google.
• External Partners: Dental clinics and logistics providers strictly for the execution of the requested service.

6. DISCLAIMER OF LIABILITY (AGENCY & HOSTING)

Smile Retreat Co. informs that:

• The developing agency of this website does not store or have direct access to your personal database for its own use.
• Data security at the server level is the responsibility of Hostinger.
• We use SSL encryption and regular plugin updates to ensure maximum security, but we are not responsible for security breaches occurring within third-party platforms (Stripe, PayPal, or Hostinger).

7. YOUR RIGHTS

Under data protection laws, you have the right to:

• Confirm we are processing your data.
• Access, correct, or delete your personal information.
• Revoke your consent at any time.
• Request data portability.

8. SECURITY MEASURES

Our WordPress site employs technical and administrative measures, such as SSL Certificates and security firewalls, to protect your data against unauthorized access or accidental loss.

9. CONTACT INFORMATION

For any requests regarding your data, please contact our Data Protection Officer (DPO) at: Email: contact@smileretreatco.com

Last Updated: January 22, 2026